IVR prompts and phone greetings callers can actually follow
Auto-attendant greetings, menus, on-hold messages and voicemail — recorded in a broadcast studio, delivered in your system's format, one file per prompt.
The first voice your customers hear
Most phone systems ship with a default voice, and most callers can tell. A professionally recorded greeting and menu is a small detail that says something about the business before a person ever picks up — and, more practically, prompts that are clear and correctly paced mean fewer callers pressing zero or hanging up.
Dave records IVR and phone-system audio from the same broadcast-ready studio as the national commercial work: clear, friendly, unhurried, with pronunciations checked and files delivered in exactly the format your system needs.
What's covered
- Auto-attendant greetings — main, after-hours, holiday, emergency closure.
- IVR menus and prompts — department routing, account and self-service flows, queue announcements.
- On-hold messages — dry reads for your provider, or produced loops with licensed music.
- Voicemail greetings — company, department and individual.
- Call-center and queue audio — position-in-queue, estimated wait, callback offers.
- Re-records and updates — single prompts matched to the originals.
Formats
Files can be delivered as 8 kHz / 16-bit mono WAV, µ-law (.wav or .ulaw), 16 kHz or 44.1 kHz WAV, or MP3 — whichever your platform lists. If you're not sure, send the system name or the installer's spec sheet and it'll be handled.
Phone system questions
What file format does my phone system need?
It depends on the system. Most VoIP and cloud platforms (RingCentral, 8x8, Zoom Phone, Teams) take MP3 or WAV; many traditional PBX and IVR systems want 8 kHz, 16-bit mono WAV or µ-law. Tell Dave the system and the files come back in the right format, named prompt by prompt so your installer can load them without guessing.
How are prompts delivered?
One file per prompt, named to your script numbering (e.g. 010-main-greeting.wav), plus a single reference file with everything in order. Changes to one prompt later only need that one file re-recorded.
Can you do on-hold messages with music?
Yes — either a dry read for your on-hold provider to produce, or a finished, produced loop with licensed music at the length you need.
How quickly can you turn around a phone tree?
A typical auto-attendant (main greeting, menu, after-hours, voicemail, holiday) is usually recorded and delivered the same day.
Can you re-record just the bits that change?
That's the normal way to run it. Seasonal hours, a new department, a holiday closure — send the changed lines and they come back matched to the originals.
Related
Ready when you are
Direct access to Dave Steele — no agents, no drawn-out negotiations. Send the script, the deadline and the format you need.
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